Due to the personalized nature of our products at The Customized Jewels, we regret to inform you that we cannot accept returns or exchanges. Al our products are custom- made with your photos, making each item unique and specifically crafted just for you. •0rders cannot be cancelled & no refund will be given. 。fyou have received defected product we will replace it for free. ( Proper Unboxing Video is needed 。fyour order is shippedand you do not accept the order and the courier company returns it to us, you will need to pay Rs. 200 (shipping and repacking cost ) to ship it again and No refunds will be done in this case also. For Replacement of defective products contact us.